Members of the public can scan a QR code on posters at the Lentegeur police station to link to a survey rating the station’s service. Hard copies of the survey are also available.
The public is being asked to rate the service of Lentegeur police station and its staff.
You can do this by scanning a QR code that links to a five-query survey or by completing a questionnaire in writing.
The QR code is on posters at the charge office, and the printed questionnaire is available there too.
Both surveys can be submitted anonymously.
The survey is a way of holding the police accountable, says the station's Warrant-Officer Darryll Booysen.
“The SAPS provincial head office needs to monitor stations and their service delivery. The Western Cape has around 155 stations, and it is impossible to physically go to all stations and monitor their level of work or productivity.
“This platform is also a monitoring tool for the community to ensure that we, as public servants, are moving in the right direction when it comes to solving their problems. I think it is brilliant to have police watchdog. We, as management or commanders, are seldom informed by the community of our members' wrongdoings and neglect."
The station was trying to restore the community's trust in the police, he said.
“Let’s not shy away from the past – there were members in the past who were not so keen on assisting the public and made them feel unwelcome and think twice about speaking to the police. We want them (the public) to come to us knowing we are trustworthy public servants who are here to ensure we give them the moral support that they need."
Related Topics: